Reset password

To reset your password, click the Having problems signing in? link from the Accounts - Sign in page.

1. You will be asked to enter your email address and to verify that the account belongs to you.
2. You will be asked to choose a new password.

Contact Westpac

If you are unable to complete the above steps, you can seek assistance from our helpdesk by emailing ilink_support@qvalent.com.

You can contact your relationship manager, client enquiry manager or call 1300 726 370.

See the User guides section of this page for a list of the available guides. You can contact your relationship manager, client enquiry manager or call 1300 726 370.

REST file transfer API

Refer to the REST file transfer API reference and Troubleshooting section.

SOAP API

View the SOAP API reference.

SFTP

Refer to the SFTP file transfer reference and Troubleshooting / FAQ sections.

XCOM

Refer to the XCOM reference and FAQ.

Electronic chargebacks

For electronic chargebacks, see Electronic chargebacks guide and the FAQ.

To add accounts, products or users, contact your Relationship Manager or Client Enquiry Manager.

To add or update users, refer to the User guide. Please contact your company administrator.

To close a facility, contact your Relationship Manager or Client Enquiry Manager.

To report a security vulnerability or concern, email security@qvalent.com.